Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How do I place an order?
Following are the steps to place an order successfully:
- When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
- After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
- You will receive an email/SMS of sales invoice which verifies that we have received your order
- Your order will be confirmed via phone call by our Customer Service and proceeded for delivery
How many times does the courier service agent attempt to deliver my order?
You will be contacted by the courier service agent 8 hours before the delivery time, if you fail to receive your order on your doorstep, the agent will attempt to contact you again. Your order will be automatically cancelled if you fail to receive the order the second time as well.
What is the difference between ‘add to wishlist’ and ‘add to cart’?
“Add to wishlist” means you like the product and may consider buying it sometime later but not right now; whereas, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from making the payment.
What does Cash on Delivery mean?
If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.
Is my personal information safe?
Yes, your personal information is absolutely safe, please read our Privacy Policy
Is it safe to pay with credit/debit card?
Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!